Privacy Policy

Welcome to Zaploop (zaploop.in), a product of Yutrix Media. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our WhatsApp Cloud API platform and related services. By using our website or services, you agree to the terms of this Privacy Policy. 1. Information We Collect We collect the following types of information: a. Information You Provide Directly Business name and contact details Email address and phone number WhatsApp Business Account information Billing and payment information API keys, tokens, or access credentials Messages and templates submitted for delivery b. Automatically Collected Information IP address and browser type Usage data (e.g., login times, message volumes) Device information and cookies Log files and analytics data 2. How We Use Your Information We use the collected information to: Provide, maintain, and improve our services Send WhatsApp messages on your behalf Authenticate and manage your account Respond to your support requests Process payments and issue invoices Prevent fraud, abuse, and service misuse Communicate updates, promotions, or changes (you can opt-out) 3. Legal Basis for Processing (If Applicable) We process your data based on: Your consent Contractual necessity (to provide services) Legal obligations Legitimate business interests 4. Sharing of Information We do not sell or rent your personal information. However, we may share it with: Third-party service providers (e.g., Meta/WhatsApp, payment gateways) Law enforcement if required by applicable laws or legal process Business transfers in case of a merger, acquisition, or sale of assets All third parties are bound by confidentiality and data protection obligations. 5. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your credentials and API keys. 6. Data Retention We retain your personal and business data: As long as you have an active account As required to comply with legal obligations Until you request deletion (subject to lawful exceptions) Message logs and analytics data may be retained for support, audit, or business analysis purposes. 7. Your Rights Depending on your jurisdiction, you may have the right to: Access the data we hold about you Request correction or deletion Withdraw consent for processing Object to or restrict processing To exercise these rights, email us at privacy@zaploop.in or support@zaploop.in. 8. Cookies and Tracking Technologies We use cookies and similar technologies for: Session management Analytics and performance tracking Improving user experience You can manage cookie preferences via your browser settings. 9. Third-Party Links Our website may contain links to third-party sites (e.g., Meta, WhatsApp, payment gateways). We are not responsible for the privacy practices or content of those sites. 10. Children’s Privacy Zaploop is intended for businesses and users aged 18 years or older. We do not knowingly collect personal data from minors. 11. International Data Transfers If you are accessing our platform from outside India, please note that your data may be transferred to and processed in India or other countries where our servers or third-party service providers are located. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notification. Continued use of our services after changes indicates your acceptance. 13. Contact Us If you have questions, requests, or complaints regarding this Privacy Policy, please contact us: 📧 Email: privacy@zaploop.in / support@zaploop.in 🌐 Website: https://zaploop.in By using Zaploop, you agree to the terms outlined in this Privacy Policy.