Vendor Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Vendor", "Business", "You") and Yutrix Media, the parent company of Zaploop (zaploop.in) ("Zaploop", "We", "Our", "Us") regarding your use of our WhatsApp Cloud API platform and related services. By registering on or using Zaploop's services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our platform. 1. Services Provided Zaploop provides businesses and vendors with access to WhatsApp Cloud API services including, but not limited to: Sending automated and manual WhatsApp messages Managing WhatsApp conversations Integrating WhatsApp APIs with CRM, chatbots, or other tools Access to analytics and dashboards Other value-added services as provided or updated from time to time 2. Eligibility You must be a legally registered business entity or authorized representative of such entity to use Zaploop’s services. You must have proper authorization to send messages on behalf of your business using the WhatsApp platform. 3. WhatsApp Policy Compliance You agree to comply with: WhatsApp Business Terms of Service WhatsApp Commerce and Business Policies WhatsApp API guidelines Failure to adhere to WhatsApp’s policies may lead to suspension or termination of your access without notice. 4. Use Restrictions You agree not to: Use Zaploop for spamming, fraud, illegal activities, or sending unsolicited bulk messages Impersonate any person or entity Send messages containing prohibited content (e.g. hate speech, pornography, unauthorized offers, etc.) Attempt to reverse-engineer or tamper with the platform Zaploop reserves the right to terminate accounts involved in misuse. 5. Account and API Management You are responsible for maintaining the security of your API credentials, access tokens, and account data. Zaploop is not responsible for unauthorized access resulting from your negligence. You must promptly notify us in case of any breach or suspicious activity. 6. Fees and Payments Fees for using Zaploop services will be as per the pricing listed on zaploop.in or as communicated to you in writing. All payments are non-refundable unless stated otherwise. Non-payment may lead to suspension or termination of services. 7. Data Usage and Privacy Zaploop only processes data required to provide its services. We do not sell or misuse your data. You retain ownership of your customer data. However, by using our services, you grant us a license to process such data as necessary. Please refer to our Privacy Policy for more details. 8. Service Availability While we aim for continuous availability, Zaploop does not guarantee uninterrupted access. Scheduled maintenance and third-party disruptions (such as Meta/WhatsApp outages) may affect service. 9. Termination Zaploop may suspend or terminate your account at any time, with or without notice, for: Breach of these Terms Violation of WhatsApp policies Non-payment or inactivity You may also terminate the agreement at any time by ceasing use of the platform. 10. Limitation of Liability Zaploop and Yutrix Media shall not be liable for: Any indirect, incidental, or consequential damages Loss of profits, business, or data Service disruptions caused by third parties (including Meta/WhatsApp) Our total liability shall not exceed the amount paid by you in the last 3 months of service. 11. Indemnification You agree to indemnify and hold harmless Zaploop, Yutrix Media, and its affiliates, from any claims, losses, damages, or liabilities arising out of: Your misuse of the platform Violation of third-party rights Breach of these Terms or WhatsApp policies 12. Changes to Terms We may update these Terms from time to time. Continued use of the services after such updates will constitute acceptance. 13. Governing Law These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert City, India]. 14. Contact Us For any questions regarding these Terms, please contact us at: 📧 Email: support@zaploop.in 🌐 Website: https://zaploop.in By signing up for or using Zaploop services, you acknowledge that you have read, understood, and agreed to these Terms.